Help Page
Contact Us
For general and order enquiries, or if you are experiencing any issues with
our website, please contact our customer service team on (email
address).
To report order issues, damaged/faulty items, please email them to us at info@igodirect.co.uk.
Order Dispatch and Delivery
Orders are processed within 1–2 business days. Shipping times vary depending on your location.
You can track your order at any time using our Order Tracking page.
Frequently Asked Questions (FAQs)
A: You can track your shipment using our tracking tool.
A: Yes, within 14 days of receiving your order. Visit our Returns Policy page for details.
A: We accept major credit cards, PayPal, and other secure payment methods at checkout.
WE SELL PRODUCTS NOT SERVICES. WHAT SUPPORT DO WE PROVIDE WHEN YOU SOURCE THROUGH US?
- Product Design/Concept Support
- Manufacture/Factory Sourcing
- Target Price Quoting/Costing
- Minimum Order Qty Support
- Packaging Concept Development
- Compliance/Quality Systems
- Shipping & Delivery Costs Paid
- Duty Paid
- UK Support
August Product Focus - Socks
We support our customers to source, design and develop their own sock collections and ranges. We can include gift boxes,sets and packaging to feature your own branding.
About IGO-DIRECT
What does IGO-DIRECT do?
IGO-DIRECT is a Chinese owned, UK based and registered sourcing and product development partner specialising in wholesale fashion, accessories, homeware and gifts. We support brands and retailers by designing, developing, sourcing and manufacturing products in the Far East, tailored precisely to each client’s requirements.
We manage the entire supply chain, from factory sourcing and product development through to quality control, shipping and delivery. In addition to bespoke projects, we also offer off-the-shelf wholesale products available to purchase directly from source.
IGO-DIRECT operates on a Made-To-Order (MTO) and bespoke sourcing model, giving brands flexibility, control and scalability.
Is IGO-DIRECT a UK business?
Yes. IGO-DIRECT is a UK registered business, with teams based in the north of England and dedicated operational support in China to oversee sourcing, production and quality control.
Working With Us, Website & Made-To-Order (MTO)
What is the minimum order value?
Our minimum order value is £200.
Who can I contact for help or support?
For general enquiries, account support or assistance with placing an order, please contact oursales team. Full contact details can be found on our Contact Us page.
How do I start a Made-To-Order (MTO) project?
To begin an MTO project, send us your product idea, design, reference or sourcing brief. Our team will review your requirements and propose suitable factories, pricing, minimum order quantities (MOQs) and production timelines.
Can you develop products from my design or idea?
Yes. Product development is our speciality. We can develop products from sketches, references, concepts or inspiration, guiding you through materials, construction, compliance and production.
Can you source products I have seen elsewhere?
Yes. We can source, improve and re-engineer existing products, tailoring them to your exact specification, branding and quality requirements.
MOQ, Samples & Production
What are the MOQs for Made-To-Order products?
MOQs for MTO products vary depending on the product type and factory. We understand that MOQ requirements differ by business size, and we work closely with factories to source solutions that best align with your volume needs wherever possible.
What is the minimum order value to start an MTO project?
The minimum order value to proceed with a Made-To-Order project is £200.
Can I order samples?
Yes. Samples are available and typically take 7–14 days to produce. Samples are chargeable but can ber efunded against a confirmed bulk order.
What are the production lead times for MTO orders?
Production lead times for Made-To-Order products typically range from 30–60 days, depending on the product, materials and factory capacity.
Compliance, Labelling & Packaging
Can you handle UK and EU compliance and labelling?
Yes. We ensure all products meet UK and EU compliance standards, including required labelling and safety regulations relevant to the product category.
Can you develop custom packaging?
Yes. Custom packaging and branded packaging solutions are available as part of our product development and sourcing service.
Pricing & Payment
What are the payment terms for MTO orders?
A 30% deposit is required to begin production, with the remaining 70% balance payable prior to shipment.
What delivery terms do you work with?
We offer flexible international trade terms, including:
- FOB (Free On Board)
- Ex-Works
- Delivered Duty Paid (DDP) to your UK address
Delivery & Logistics
Is shipping and duty included in website product prices?
Yes. Prices shown on website products are inclusive of shipping and duty, with no hidden costs.
Do you arrange shipping for MTO orders?
Yes. We can manage freight, customs clearance and delivery to your warehouse or nominated address if required.
Do you deliver outside the UK?
Yes. IGO-DIRECT ships globally.
How do I track my website order?
Once your order has been dispatched, you will receive tracking details via email.
Quality Control
How do you ensure product quality?
We maintain high quality standards through factory audits, pre-production checks and pre-shipment inspections, ensuring consistency and compliance across all orders.
Trade Shows & Events
Does IGO-DIRECT attend trade shows?
Yes. Any upcoming trade show attendance will be advertised on our website.
How can I attend a trade show with IGO-DIRECT?
Please visit our Trade Shows page or contact the sales team for further information.
Do you provide printed product catalogues?
No. We choose not to produce printed catalogues in order to reduce waste. Our full, up-to-date product range is available online via our website.
Contact us
Denton
Manchester, UK
M34 3SD